Privacy Policy
Политика за поверителност · Last updated: January 2026
1. Data Controller
The data controller responsible for processing your personal data on this website is:
5 Elements Universe OOD
Varna, Republic of Bulgaria
Registered under Bulgarian Commercial Law
Contact: via the B2B inquiry form on this website
2. Data We Collect
We collect only the data you voluntarily provide through our B2B contact form:
- ·Full Name / Representative - to identify the contact person
- ·Company / Studio Name - to identify the business entity
- ·Corporate Email Address - for B2B communication
- ·Phone Number — for direct B2B contact
- ·District / Region — for territory allocation purposes
- ·Inquiry Message — your specific B2B request or notes
We also collect standard technical data automatically: IP address (anonymized), browser type, and page visit timestamps for security and performance monitoring.
3. Purpose and Legal Basis
We process your data for the following purposes:
B2B Dealer Onboarding
Processing dealer license applications and territory allocation. Legal basis: Art. 6(1)(b) GDPR — performance of a contract / pre-contractual measures.
Product Inquiries
Responding to B2B product and pricing inquiries. Legal basis: Art. 6(1)(b) GDPR — pre-contractual measures.
Legitimate Business Interest
Security monitoring and fraud prevention. Legal basis: Art. 6(1)(f) GDPR — legitimate interests.
4. Cookies
This website uses only essential cookies required for the technical operation of the B2B application:
- ·Session cookies — temporary, deleted when you close your browser
- ·Preference cookies — storing your language preference (EN/BG)
We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No data is shared with advertising networks.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties.
Your data may be shared with:
- ·The German manufacturer of C²Coating products — solely for technical certification and dealer verification purposes
- ·Hosting and infrastructure providers — under strict data processing agreements
- ·Bulgarian or EU authorities — only when legally required
6. Data Retention
B2B inquiry data is retained for a maximum of 3 years from the date of submission, or for the duration of the active dealer relationship, whichever is longer.
Technical log data (IP addresses, access logs) is retained for a maximum of 90 days.
Data is securely deleted after the retention period expires.
7. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of your data (Art. 15)
Right to Rectification
Correct inaccurate data (Art. 16)
Right to Erasure
"Right to be forgotten" (Art. 17)
Right to Restriction
Limit processing of your data (Art. 18)
Right to Portability
Receive your data in machine-readable format (Art. 20)
Right to Object
Object to processing based on legitimate interest (Art. 21)
To exercise any of these rights, contact us via the B2B inquiry form on the homepage. We will respond within 30 days.
You also have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) of Bulgaria: www.cpdp.bg
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
All data transmissions are encrypted using TLS/SSL. Access to personal data is restricted to authorized personnel only.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The date of the last update is shown at the top of this page.
Continued use of this website after any update constitutes acceptance of the revised policy.